Strategic  Utilities Management

A Primer for Water and Wastewater Utilities

(3rd - 4th April 2014)


Water and wastewater utilities across the country face common challenges.  These include rising infrastructure, increasingly stringent regulatory requirements, population changes, and a rapidly changing workforce. While many utility managers find themselves turning from one urgent priority to the next, others have systematically applied effective utility management approaches that have helped them improve their products and services, increase community

support, and ensure a strong and viable utility long into the future.

Effective utility management can help water and wastewater utilities

enhance the stewardship of their infrastructure, improve performance in many

critical areas, and respond to current and future challenges. Addressing these challenges also requires ongoing collaboration between government, industry,

elected officials, and other stakeholders.


Benefits of Attending this Event

Actively engaging employees in improvement efforts (helping to identify improvement opportunities, participating in cross-functional improvement


Deploying an explicit change management process that anticipates and plans for

change and encourages staff at all levels to embrace change; and

Utilizing implementation strategies that seek, identify, and celebrate early, step-by-step victories.


Who Should Attend

Utilities Managers/ Officers


CEOs, Managers, Representatives of all National/Community Water Associations

Officials from Ministry of Water Affairs/Ministry of Environmental Affairs/Ministry of Mines

And All Officials in the Ministry of Planning and Development